Terms & Conditions

Runessa GmbH operates Reformer Pilates classes and wellness services under the Reform x Retreat brand. By accessing the website, purchasing classes, packages, or memberships, or attending the studio, you consent to these terms and conditions in full.

Please arrive 5–10 minutes before class. Late arrivals may not be admitted in order to protect the experience of all participants.

• Grip socks are required for all classes for hygiene and safety reasons.
• Phones must be silenced during sessions.
• We reserve the right to deny participation to, or remove, any individual whose behaviour disrupts the class environment.

Bookings must be made through our official online booking system. Cancellations must be made at least 12 hours before the class start time to avoid being charged. Late cancellations and no-shows will be charged in full, with the session deducted from your balance.

Reform x Retreat reserves the right to cancel or reschedule classes without loss of session credit to clients.

Packages are prepaid, non-refundable, and valid for 3 months from the date of purchase. They are for personal use only and may not be transferred to another person.

Extensions are available only with supporting medical documentation in cases of serious illness or injury.

Memberships are billed monthly on a recurring basis. A minimum commitment of 6 months is required before cancellation is permitted. To cancel, written notice by email must be submitted at least 30 days before the end of the minimum membership period.

• Unused sessions do not carry forward from one month to the next.
• Reform x Retreat reserves the right to update pricing and benefits with advance notice.
• Monthly charges are processed automatically on the sign-up date each month.

By attending a class, participants confirm that they are in adequate physical condition to participate in Reformer Pilates. Any injuries, medical conditions, or physical limitations must be disclosed to the instructor before class begins.

The studio is not liable for injuries sustained during participation unless directly caused by gross negligence on the part of Reform x Retreat or its staff.

Clients participate at their own risk. Reform x Retreat, its staff, and its personnel are not liable for any injury, loss, or damage to personal property except in cases of wilful misconduct or gross negligence. Clients are responsible for their personal belongings at all times.

Personal data is handled in accordance with Swiss data protection law. We collect only the data necessary for bookings, memberships, payments, and communication. Data is not shared with third parties without your consent, except where required by law.

We use Google Analytics to understand how visitors find and use this website — page views, general location, and device type. This only runs if you accept the cookie banner; declining means no analytics data is collected. We don't use this data for advertising, and we don't sell or share it with third parties for marketing purposes.

Reform x Retreat is not liable for cancellations or disruptions resulting from events beyond its reasonable control, including but not limited to government regulations, natural disasters, or pandemics.

These terms are governed by Swiss law. Any disputes arising from these terms are subject to the exclusive jurisdiction of the courts of Zürich.

For questions regarding these terms, please contact:

Runessa GmbH
General-Wille-Strasse 19, 8002 Zürich
team@reformxretreat.com
Company registry: CH-020.4.088.284-1